Customer

Sales & Marketing Dept

Engineering Dept

Quotation Request

Record Customer Contact Details

Check and examine the Gerber

Check the details in quotation form

Verify and approve the quotation form

Quotation Form

Signed Quotation Form

Customer

Sales & Marketing Dept

Engineering Dept

Accounting Dept

Make Order

Examine PO and transfer to related departments

Process technical inspection on original file

Check/send Gerber file & Question to customer

Approve / modify <<Question>> / Prod. Gerber File

Send the order information to accounting dept

Settle the payment

Issue Invoice to customer

Confirm payment settled & inform sales Dept

Purchase order

Prod. Gerber file / Engineering Question

Invoice

Sales & Marketing Dept

Engineering Dept

Production Dept

Purchase Dept

QA Dept

Shipping Dept

Inform related departments to ready for production

Prepare Manufacturing Instruction (MI)

Prepare Production Notice

Process raw material purchasing

Fabricate PCB

Rework / Replacement

Issue delivery note

Contact transportation company

Go through delivery formalities

Deliver to customer

Manufacturing Instruction (MI)

Inspection

OK

NG

Customer

Sales & Marketing Dept

Customer Service Dept

Receive Products

DONE (Order complete)

Received email / returned defective PCB, then pass to QA Dept

Handle customer's complaint, judge responsibility and issue notice to related dept for improvement

Evaluate effectiveness of improvement measures & reply back to customer until customer accepted

Inspection

OK